Florida hospitals have among the best quality of care in the nation, but score poorly in patient satisfaction, according to a study conducted by hospital rating service CareChex.
The finding could mean that other factors besides care have patients riled. Or, perhaps Florida patients just don’t know how good they have it compared to other states.
CareChex, a division of Comparion Medical Analytics, conducted the quality study using data from the federal government and other payers. The patient satisfaction scores came from a federal survey of patients’ feelings about the hospital’s performance, communication with staff, pain control, the hospital environment and other factors.