Hospitals and health systems can leverage Quantros’ Feedback Manager application to gather, classify, process and respond to feedback or grievances from patients, visitors and staff using the Centers for Medicare and Medicaid Services (CMS) Guidelines.
Key Features and Benefits:
- Track patient experience using HCAHPS domain classification
- Automatically generate custom letters and e-mail notifications
- Efficiently notify managers of important information for timely responses
- Track financial resolution
- Identify trends and risk factors to maintain a safer and higher quality of care environment
Any grievances that are reported in Feedback Manager can be shared with Quantros’ Safety Event Manager application in order to fully expedite the patient satisfaction and customer service process.