Testimonials

I would definitely recommend Quantros® Feedback Manager. I love being able to drill down on information and have the peace of mind that I am up-to-date in “my assignments.” I also find the reporting features tremendously helpful. I like using the Advanced Search feature and trending reports that allows us to drill down to the root cause of the issue and determine whether we need to implement new processes and/or training for our staff. 

Quantros has stabilized and improved the overall reporting rate of my organization. The intuitive and predictive event selection process has enhanced the appropriate selection of event types and made our data trending more accessible. Benefits from Quantros include shorter skill acquisition time for new users, more accurate event depictions and enhanced interaction by leadership team. Our relationship with Quantros is like a family. They are available to discuss any concern or challenge we may experience. 

By providing multidimensional, composite quality scores and ratings to our medical care teams, CareChex served as an important tool to understand our performance and to assist Englewood Hospital in achieving top 10% in the nation for medical excellence in major cardiac surgery, cardiac care, general surgery, spinal fusion, and stroke care as well as top 10% in the nation for patient safety in cancer care. 

We are extremely pleased with Quantros’ core measure software and their outstanding customer support. The software provides the drill-down capabilities necessary to discover the root causes of our variation, and Quantros’ staff provides exceptional support during the entire process—from initial data submission to back-end data interpretation.

Memorial Health has been using Quantros for our safety event reporting system for several years and recently went live with the upgraded SEM Q-Precision platform. The transition to SEM Q-Precision was seamless and well-facilitated. The upgrade actually substantially decreased our event entry time from frontline care givers from 11 minutes down to four minutes. The enhanced features around severity event notification and the reporting dashboards have helped us run our patient safety operation more efficiently. 

We are pleased to be furthering our relationship with Quantros in a way that produces measurable benefits and long-term results for our staff, patients, and community.

Quantros SRM allows us to route events to multiple people at once. The amount of time it takes to review, investigate and close an event has been reduced significantly, which has been a huge benefit to our organization.